Frequently Asked Questions

How do I use my sponge?

For best results, we recommend you dampen your sponge before use. You can use setting spray to do this, however water also works fine.

How do I look after my sponge?

Please ensure you clean your sponge correctly (instructions below). They are delicate so rips/tears can occur – be delicate when you are using and make sure to store it in its box when putting back in your makeup bag/travelling.

How do I clean my sponge?

You can use a natural soap or a makeup brush cleaning liquid. Your sponge is delicate so avoid using textured cleaning pads or rubbing against a surface. It is best to rinse and squeeze out under running water. Ensure you rinse out all the soap after cleaning. Lastly your sponge must be left to air dry – it is likely to grow mould if you put it back into the case, a makeup bag or drawer whilst it is still wet.

I haven’t received my order and/or confirmation?

Please check your junk mail. If you still have no luck then drop us a message or email and we will get this rectified.

Can you pack my order on TikTok?

We would love to pack all orders on TikTok but unfortunately that isn’t always possible. Leave a note in your order if you would like it packed on TikTok and we will do our best to make it happen!